Need help with Lumis?
Send support, privacy, purchase, and scan-result questions to the contact below. Please do not send sensitive photos or private information unless it is necessary for your request. Lumis scores are AI-generated estimates for entertainment and self-improvement only, and are not medical or dermatological advice.
Email supportLumis support information
Lumis has no account system. Your data lives on your device, and Lumis Pro purchases are managed through Apple and RevenueCat.
Use good, even lighting and face the camera directly. Keep your hair off your face and hold a neutral expression for the most consistent scores.
Your scans, photos, plan, progress, and settings are stored only on your device. Use Settings → "Delete All My Data" to permanently wipe everything on-device, or delete the app to remove local data.
Lumis Pro is handled through Apple in-app purchase and RevenueCat. Manage or cancel subscriptions in your Apple ID subscription settings, and use Restore Purchases in the app to recover Pro access.